Marina Divella’s phone number is a lifeline for her mother, Dorothea, because it is the only one she can remember.
- The telco ombudsman says some industry practices are causing personal and financial distress for consumers
- She’s released a report calling for tougher rules and a registration scheme for providers
- The industry says its code of conduct is effective, but will be strengthened
The 97-year-old lives alone, about an hour from Ms Divella’s home in Brisbane. She has the early stages of dementia and has recently become more frail and at higher risk of falling.
“If there’s an…