Telecommunications Industry Ombudsman calls for new rules for phone and internet providers

Marina Divella’s phone number is a lifeline for her mother, Dorothea, because it is the only one she can remember.

The 97-year-old lives alone, about an hour from Ms Divella’s home in Brisbane. She has the early stages of dementia and has recently become more frail and at higher risk of falling.

“If there’s an…